frequently-asked-questions
1. How to Order?
You can order the product you like through our Website www.chaneirajewels.com and also you can directly visit our store in RS Puram, Coimbatore .
2. Payment methods?
Razorpay, Bank transfer, COD and UPI payments.
3. How does shipping of products work?
To know how shipping of products work, PLEASE CLICK HERE.
4. Is replacement of products available?
To know more about replacement of products, PLEASE CLICK HERE.
5. Is cash on delivery available?
Cash on delivery facility is available for orders above ₹3,500.
6. I have bought a product from your website and I don’t like it. I want refund. Is it possible? (Or) I have placed an order and I have received it, but its not as expected (or) The product does not match the color of my saree or other jewelry I already have. Product is not looking shiny.
If the product sent is different from what is explained and shown in picture then its possible. In other cases, refund may not be possible but we can surely help if you can contact us with accurate information. All the products are described well with dimensions and clear unedited pictures. Photographs are not scaled to size and for this reason, the products are explained clearly with dimensions. Recent trend in plating color is matte finish which does not look shiny. So if any product is mentioned matte finish, then it will not look shiny. To avoid complications, customers are requested to go through the product description and pictures carefully before placing order. Chaneira Jewels can give assurance that the products will be exactly as shown in picture and description. But the color accuracy may slightly vary from the picture because of quality settings of different monitors and displays. Customers are advised to check the product description and pictures and if they are not sure how these products will suit their requirements, they can send us a mail before placing order. Customers are also welcome to visit our office in Coimbatore district, Tamil Nadu to check the product in person.
7. Other online websites take No Questions Asked returns till 30 days? Why you are not taking?
Yes. Even we have come across such popular websites who take returns till 30 days. We would like to ask a simple question to you. Suppose if they take a return till 30 days, then what will they do with the product returned to them? Will they destroy it? Answer is no. The same product will be sent to another customer. The logic is, its not feasible for any seller to destroy returned product. They will send the same to other customers and the chain goes on. But Chaneira Jewels does not take returns like that and we can always assure that a brand new product is always shipped to the customer. We show only unedited actual product pictures online.
8. I have bought an earring from you. Its big for me. Can you exchange for some other product?
We have earrings in all sizes and each product has description with product dimensions. Customers are requested to use a small 15 cms scale to guess the exact size of the earrings using the dimensions we have provided. It takes just few minutes to do that. Some customers require big size earrings and some require small size earrings. But photograph shown is not scaled to size. For that reason, we have measured the height and width of the product and mentioned in description. We can take returns, if the product sent is not as shown in picture and not as per dimensions mentioned in description. In other cases, we can help you if you can contact us with accurate information. Logistic expenses are very high, the time involved in product transit and also to ensure only new products are shipped to each customers.
9. I have bought a pair of bangles. The size is not suitable for me. Can you exchange for some other product?
Normally, we maintain 3 sizes of bangles. They are 2.4, 2.6 and 2.8. But this is just size number and it has no relation with size. Many customers think that 2.6 means 2.6 Inches. This is not true. Customer can google Indian Bangle Size Chart and they will be getting help about determining their size. Or they can measure the bangles which they already use. 2.4 is 57 MM inner diameter, 2.6 is 60 MM inner diameter and 2.8 is 63 MM inner diameter. Still if customers have doubt, they can mail us for help before placing order.
10. I tried to place an order. My amount is debited and I have not received any confirmation mail.
This may happen in two circumstances. One is wrong email id and other is network issues. Wrong email id issue can be fixed by sending us a mail from correct email id about order confirmation. Incase of amount debited without order confirmation due to network issues or because of card issuing bank taking too much time to respond etc., the amount will be automatically refunded. Incase if the amount is not refunded, then customers can contact us so that we can get it done by coordinating with our payment gateway bank. In those cases, if the shopping cart of the customers have to be restored, they can contact us so that we can help you in restoring the cart and customers need not spend time in adding the products again to cart. The payments which are debited without order confirmation will be automatically refunded and the time taken to reflect in the account of the customer may take 7 to 10 working days. But customers are requested to send a mail to chaneirajewels@gmail.com if they have received no confirmation mail after the payment.
11. I am not sure about the security of your website. How secure is your website for using my card?
We can very well assure you that our site is more secure than any other website as regards payment. This is because Chaneira Jewels never accepts any card details and never stores any card information. After reviewing order, while customers click the payment button, they are automatically taken to a secure https website. It’s a direct bank payment page. Only after confirming the payment, customers will be redirected again to chaneirajewels.com website. In a way, we do not know which card you are using at all.
12. I have chosen a necklace. I don’t want the earrings or I want to chose an earring which is shown in some other necklace set.
The products are combined with matching earrings only. Its not possible to mix and match between earrings shown in one necklace set with earrings shown in other necklace set.
13. I have a picture of a jewelry design. Can you make it for me?
Customers please note that custom designs are not available for a single piece. For bulk orders, customizable designs is possible.
14. I am also doing online business. I want your pictures without watermark. I will let you know once I have sold the item.
We sell only products and not pictures. Pictures which are uploaded in our website are meant for viewing the designs only.
15. I am checking tracking information in the courier company website and tracking says consignee not available or door locked. I was inside waiting for the package.
In some cases, there may be genuine reasons that the door might have been locked or security guard might have not allowed etc.,. But in most cases, we find that the courier people are loaded with lot of packages and are not able to complete the delivery and update wrong tracking information. We have already raised this issue with them not to update wrong tracking information.
16. I was browsing your website for designs and when I mouse over a product, it showed some other advertisement and I was redirected to some other website.
Chaneira Jewels does not show any kind of advertisement of any other website. We do not show any URL links which diverts to other price comparison websites. If your browser gives you such advertisement, this should be some kind of malware which has infected your browser. This is not safe as your important information might get tracked. In such circumstances, search google or get in touch with system service personnel to get the infection removed from your browser.
17. I received one of the pictures shown in your website from some other WhatsApp number and the price was lower than shown in the website. I gave order and the product is not as shown in picture.
Chaneira Jewels can assure that the products which are shown in the website will be as shown only if the orders are placed at www.chaneirajewels.com. There are many sellers, who copy the design and make a fresh piece with very poor alloy composition of silver. We, at Chaneira Jewels, deal with silver only made of 92.5 (sterling silver), giving customers utmost quality possible. We have received many such complaints from customers who get the pictures that are shown in our website. Chaneira Jewels is not responsible for any such loss arising out of such transactions.
18. I want to buy a product, but before buying I want to see the product. Because, there may be difference between pictures and actual item. Your description and image may be correct, but what if we feel that it is not expected and we need to return?
All products shown in our website best suits the description of the product. If you still need any assurance about the product, you can visit our office in Coimbatore District or feel free to book a live video call slot to view the product.
