Cancellation Policy

Under this policy:

• Cancellations will be considered only if the request is made within 12 hours of placing an order. However, the cancellation request will not be entertained if the orders have been dispatched. If product is not shipped within 24 hours and a cancellation request is made, the amount refunded would be subject to bank charges and refunded amount would be total amount less bank charges for the payment facility provided. 
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that the Chaneira Jewels marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
• In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 6 hours of receipt of the products.
• In case if product received is not as shown on the site or as described, or if any other design is received other than what is shown in the picture, customers must bring it to the notice of our customer service within 12 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision based on the facts provided.
• Sterling silver will tarnish with time and wear. To maintain the color of your jewelry, proper handling must be taken. Please refer to the Jewellery Care Section.
• No exchange of products incase the color of the products change with time. Polishing of products will be done on request with additional charges. Contact Us if there is any need for polishing.

Refund Policy

Terms and Condition required to be displayed are shown. But customers who have unique request are always free to contact us. We will try to offer best possible solutions based on the circumstances. 

• Many online ecommerce websites offer unconditional returns or no questions asked return facility. But such facility is not available with us and Chaneira Jewels can assure that the product will be as shown in pictures and product description. Each and every product is properly described and customers can compare the product received with pictures and description together only. 
• All the payments are subject to bank charges and order cancellation request made on the same day of order provided if such order is not shipped can be refunded only after deducting bank charges.
• If the product is damaged in transit, then it has to be brought to our notice immediately or within 12 hours of receiving it with proof of clear unboxing video showing the damage. In that case, the product has to be sent back to us and after examining the product, we can send you a replacement product. 
• If customers feel that the product is not as per description, then it has to be brought to our notice within 12 hours of receiving it with a proof of clear unboxing video. If the claims are genuine, we shall then ask to send back the product and the return product has to reach us within 5 working days. We shall examine it and according to the facts of the case we can process refund. If we have sent the wrong product or if the product is proved that its not as per description then we can process full refund within 30 days after the product reaches us. The above return clause applies only if the product shipped is not as shown in picture or description. But if the product is as shown in description and picture then the next clause applies. Even after all the above, if the customer places a return request then the following clause applies since expenses are incurred for each order.  The product should reach us within 5 working days from the date of placing a return request. If the product is in good condition and the product is as per description then we can process refund. In any case, return courier charges has to be paid by the customers and this applies to all orders within India or sent outside India.
• Customers can find the full shop address at Contact Us page. Products listed online are available ready for customers to check before buying. Even after checking the picture shown online and description provided, if the customers are not sure about the product, then they are requested to visit our office in the mentioned address and try it and then buy. All the products listed are silver jewelry and Chaneira Jewels likes to ensure that each product which are sent to customers are brand new and not the products returned by other customers. The customers can be sure always that the products sent to them are brand new due to return policy limitations.
• In any other cases, please mail to chaneirajewels@gmail.com. All our products are checked before packing. We also pack carefully, so that the jewelry does not get damaged while in transit. But in case of very rare instance of items get damaged in transit, please communicate immediately after receiving the item so that alternative arrangements can be made. We shall try to give the exact specification of items and its sizes in item description itself. So before buying itself, please try to decide whether it will suit you. Also please try to understand about the shipping charges involved. For example, if you buy one gold plated bangles for ₹350 and if we provide free shipping and if you have already received the item and if you want to return it, then you have to send it back and your amount will be refunded after deducting one way shipping charges. Take for example, if we incur a shipping charge of ₹60 and you spend a returning shipping charge of ₹60 then you would end up losing ₹120 and also most valuable number of days. 
• Shipping charges paid by customers are not refundable once the products are shipped.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.  
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Chaneira Jewels’s prior written consent.
• In case of failure to deliver the product (If all above points are not valid) amount will be refunded in 5 working days.

International Shipping and Customs Duties: 

• Customers from international locations outside India, please note that all shipments shipped to locations outside India are subject to customs duty and Chaneira Jewels does not have any control over the customs duty if any levied. There are separate rules regarding the item value limitation that can be imported for each and every country and customers are requested to check their country's appropriate websites to know the value of items allowed to be imported without paying duty. Incase of any charges levied, customers have to pay the duty and Chaneira Jewels is not in anyway responsible for customs duties and charges. If customers placing orders from international locations do not pay customs and clear the package, and in any case they  refuse to take delivery of the package, even then the customs charges and return courier charges need to be paid by the customers only. Chaneira Jewels is not liable to pay for any tax or duties levied outside India and only the importer or the buyer have to pay them according to the rules of the country from where they have placed order. In this case, the customer cannot claim refund if they do not pay the duty and clear the package.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority in India only.
• During festival seasons like Diwali, Pongal, Ramzan, Christmas etc., the courier companies will have a tight schedule with more orders and there may be delay in delivery. So customers are required to plan in advance if they require delivery before those festival days. Minimum 3 to 5 days may be taken by courier companies for certain regions.